Terms and Conditions
Effective January 1, 2026
Masterwork Ventura Concrete, concretecontractorventura.com, estimates@concretecontractorventura.com
Accepting these terms
These terms apply when you use this website or ask Masterwork Ventura Concrete for an estimate or for work. By using the site, calling us or booking a job, you agree to them.
If you have a signed written contract with us for a specific job and it says something different from these terms, the contract controls for that job. If you don't agree with these terms, please don't use the site or book work through it.
What we do
Masterwork Ventura Concrete is a concrete contractor based in Ventura, CA. We pour and repair flatwork, which covers driveways, patios, sidewalks, garage floors and pool decks, and we also build steps, retaining walls, footings and foundations. You can see our full list of services on the home page and read more about our crew on our About page.
The descriptions on this site are general. The exact work we'll do on your property is whatever your written estimate or contract describes, and nothing more.
Estimates and pricing
We give free in-person estimates with no pressure to book, because we need to see the ground, the drainage and the access before we can price a job fairly. An estimate covers only the work it lists, at the prices it shows, for the time it states.
Some conditions can't be seen until the old concrete is out and the ground is open, such as soft or wet soil under the slab, roots, buried debris or old footings. If we find something like that, we'll stop and explain it to you, and we'll only do the extra work after you approve the change and the added cost.
Any price, range or example you see on this website is general information. It isn't a quote and doesn't bind either of us.
Scheduling, weather and cancellation
We'll agree on a start date with you, but concrete depends on the weather, the delivery of materials and the ground being ready. Rain, heat or a late truck can move a pour, and we won't pour in conditions that would weaken the slab just to keep a date. We'll tell you as soon as we know a date has to change.
New concrete needs time to cure, which is the wait while it hardens and gains strength before it can carry weight. We'll tell you when it's safe to walk on and when it's safe to drive on, and damage from using it earlier than we advise isn't our responsibility.
If you need to cancel or reschedule, please call us at (805) 507-9817 as early as you can. Your written contract will say whether any deposit is refundable and what happens to costs for materials already ordered or work already done.
Your part of the job
You agree to give our crew safe access to the work area, to move vehicles and belongings out of the way, and to tell us about anything buried or hidden that you know of, such as sprinkler lines, drain pipes, septic parts or private electrical runs. We aren't responsible for damage to underground lines that weren't marked or disclosed to us.
Whether a job needs a permit depends on the work and the city it's in. Your written contract will say who is responsible for getting any permit the job needs.
Payment
The deposit, any progress payments and the final payment are set out in your written estimate or contract. Final payment is due when the work it covers is done, even if the concrete is still curing.
If a payment is late, we may pause work until it's made, and you may be responsible for reasonable costs we incur to collect it, as far as California law allows.
What concrete does and doesn't do
Concrete shrinks as it cures, so small hairline cracks are normal and aren't a defect. We cut control joints, which are planned grooves that give the slab a place to crack in a straight line, but no contractor can promise a slab that never cracks.
Color, texture and finish vary from batch to batch and from day to day, so new concrete won't match old concrete exactly, and stamped or colored work won't match a photo or sample exactly. Patches and repairs will usually show.
We stand behind our work, and if something isn't right we want to hear about it so we can look at it. Any specific written warranty for your job will be in your contract. Apart from that, and except where California law doesn't allow it, our services and this website are provided as described, without other promises, express or implied.
Our work doesn't cover problems caused by things outside our control, such as soil movement beyond what was found during the job, tree roots, flooding, earthquakes, deicing salts, heavy vehicles on a slab not built for them, changes to drainage made after we leave, or repairs by someone else.
Limits on our liability
To the extent California law allows, Masterwork Ventura Concrete isn't liable for indirect or consequential losses, such as lost use of a driveway, lost income or the cost of temporary arrangements. Our total liability for any claim about a job is limited to the amount you paid us for that job.
Nothing in these terms limits liability that the law doesn't allow us to limit, including liability for our own gross negligence or intentional wrongdoing.
Using this website
The information on this site is general and may change without notice. It isn't engineering, legal or permit advice for your property, so please talk with us, or with the city where you live, about your own job.
The text, photos and design on this site belong to Masterwork Ventura Concrete or are used with permission. You may view and share pages for personal use, but you may not copy them for commercial use without our written okay. Links to other websites are there for convenience, and we aren't responsible for their content.
Settling a disagreement
If you're unhappy with our work or a bill, please contact us first through our Contact page or by phone, because most problems are settled faster by talking them through on site. We'll respond within 1 business day.
If we can't settle it together, either of us may take the matter to small claims court or to a court with authority in Ventura County, California.
Governing law
These terms and any work we do for you are governed by the laws of the State of California, without regard to rules that would apply another state's law.
Changes to these terms
We may update these terms from time to time, and the updated version applies once it's posted on this page. Changes won't affect a written contract you've already signed with us unless we both agree in writing.
Questions about these terms
If anything here is unclear, call us at (805) 507-9817 or send us a note through our Contact page, and we'll explain it in plain terms before you book anything.